Have a question?

Browse through our list of questions and find the answer you are looking for. If you can’t find the answer to your question please contact us. We would be happy to answer any more questions for you.

General

What currency are your prices in?

All of our price are in U.S. Dollars. If you purchase a product from Canada you will be charged HST or GST.

What methods of payment do you accept?

We accept Visa, MasterCard and American Express. Please contact CMG Support if you would like to make a payment using PayPal or by check. 

Why was I charged a foreign transaction fee?

We are a Canadian company and if you live outside of this country than you may be charged additional fees. This is up to your bank, so the exact behavior might vary.

Debit cards tend to have the highest foreign transaction fees. We suggest paying with a credit card without fees to avoid these charges.

What should I do if my credit card was declined?

Credit cards are often declined for two main reasons:

Incorrect Details

Double-check to make sure you inputed all your details correctly. This includes full name, address, credit card number, expiry date and CVV code.

Foreign Restrictions

Church Motion Graphics is a Canadian company and some credit cards do not allow purchases outside of their country of origin.

We recommend calling calling your bank to see what the problem is. They can quickly analyze your payment request and see why the purchase was declined. Once they give you the green light you are welcome to try making the purchase again.

Subscriptions

How do I download my files?

Sign in to your account and you will see all the files that are available with your subscription.

If I subscribe half way through the month will I be able to access the current CMG Mega Pack?

Yes! Even if you subscribe on the last day of the month you will still be able to download the current CMG Mega Pack.

What is the file size of a typical CMG Monthly Mega Pack?

One pack is roughly 1GB and is delivered in a single .ZIP file. There is a separate zip file for the WMV and MOV files. If your Internet connect has trouble downloading large files we recommend you use a download manager.

Will your media work in my worship presentation software?

Any software that supports WMV or MOV H.264 playback will accept our video files. On a Windows PC you will typically use the WMV files when using MediaShout, EasyWorship, SongShowPlus, Power Point and Windows Media Player. On a Mac you will typically use MOV files when using ProPresenter, Pro Video Player, MediaShout, Keynote and QuickTime. Every worship software will support our JPEG still graphics.

Which formats and resolutions does the media come in?

We offer all of our media in two different formats. The first is MOV and the second is WMV. In your account page you will be presented with two options to download your CMG Mega Packs. One .ZIP file will contain WMV video files and the other will contain MOV video files. This is a single file that contains the entire CMG Mega Pack in a compressed format. You will need to unzip this file as you would any .ZIP file. Once unzipped you will see a folder containing all your media. In it you can expect to see these resolutions: HD (1280×720), HD 1080 (1920×1080), SD 800 (800×600), 1920×1080 JPEG stills and 1024×768 JPEG stills. We also provide a separate file containing triple-wide videos files at the 1920×480 resolution.

What is your 100% satisfaction guarantee?

If you’re not satisfied with your CMG Monthly Mega Pack subscription within 30 days of your purchase, we will refund you for the purchase price of your subscription. If you would like a refund please contact us using our contact page.

Do you offer multi-site licenses?

Yes! You can learn more about them here: CMG Monthly Mega Pack Multi-site